Frequently Asked Questions

Once your parcel has been despatched, you will receive an order despatch email. You can view your tracking details in your order despatch email.

You can view the status of your orders made online on our Order Tracking page.

Orders that are shipped via UPS, TNT or DHL can be tracked via their own tracking apps or sites.

Part accuracy depends on many factors;

Firstly, it will depend on the accuracy of the Waterjet machines motion control. When the linear encoder feedback system is included on a Techni machine, we can achieve positional accuracy of 0.02mm (0.001”) per axis.

  • However, there are a number of other factors which will determine the accuracy of the part being produced;
  • The size and consistency of the kerf. Kerf is the amount of material removed during the cutting process. Because waterjet is an erosion process, the amount of time the stream sits in 1 position will affect the amount of material being removed, or the width of the kerf. Therefore, Techni waterjets software automatically adjusts the kerf width to suit the speed, material, and other relevant factors. This minimises any reduction in part accuracy due to the varying nature of a waterjet kerf width.
  • The stand-off distance between the cutting head and the workpiece. As the nozzle gets closer to the workpiece, it increases the kerf and as it gets further away it reduces the kerf. Therefore, the more consistent the stand-off height can be maintained, the more accurate the part will be. Therefore Techni has developed a number of options, including Laser Mapping and Touch Probing to help produce accurate parts.

Generally speaking, Waterjet machines will consistently produce parts which within +/- 0.25mm (+/-0.010”), and can produce parts down to +/-0.05mm (+/-0.002”) if an accurate standoff and consistent kerf are maintained.

There are two main steps involved in the waterjet cutting process. First, the ultra-high-pressure pump or Electric Servo pump generally pressurises normal tap water pressure levels above 50,000 psi (3450 bar) to produce the energy required for cutting. Second, the water is then focused through a small precious stone orifice to form an intense cutting stream. The stream moves at a velocity of up to 2.5 times the speed of sound, depending on how the water pressure is exerted. The process is applicable to both waters only and abrasive jets. For abrasive cutting applications, abrasive garnet is fed into the abrasive mixing chamber, which is part of the cutting head body, to produce a coherent and an extremely energetic abrasive jet stream.

The waterjet system uses Ultra High Pressure created by the high pressure pump.
The output water is pumped at high pressure to the CNC cutting machine.
The water flow is metered by the cutting head. The Diamond Orifice inside creates a very small diameter jet.

In Water Only applications – the jet directly from the orifice makes the cutting. Typically an Orifice diameter (0.007” / 0.175mm) is used. The jet is concentrated over a very small area and can easily cut though softer materials.

In Abrasive Waterjet applications – after passing the Orifice (typically 0.012” / 0.30mm), the jet then passes through a mixing chamber. This creates a venturi effect which draws in the abrasive. The abrasive clings to the water stream and is directed into the Focus Tube (or Nozzle Tube). A focused Abrasive Waterjet stream emerges which can cut through any material.

Our UK delivery charges are:

  • Same Day Delivery - Contact our Sales team for a price
  • Next Day Delivery on Standard Orders (UPS Standard) - £15.00
  • AM Next Day Delivery on Standard Orders (UPS Express) - £25.00
  • Next Day Delivery for High Pressure Pipe (TNT) - £20.00

Our International delivery charges are:

  • International Shipping (UPS / DHL) - Contact our Sales team for a price

If you believe the carrier has lost your parcel please use our sales on 01827 60700 or sales@amcjets.com, and we will look to resolve the issue as quickly as possible.

If your order is late, please contact our sales team who will be happy to assist you further on either 01827 60700 or sales@amcjets.com

Cutting Speed depends on the following variables:
Material type - harder materials cut more slowly
Material thickness - thicker material of a given type cut more slowly
Waterjet Pressure - higher pressure cuts faster
Volume of Abrasive – higher abrasive in the stream cuts faster
Cut quality desired – rougher finish is a faster cut

For example, water only cutting of things like rubber or cork gaskets, our waterjet machines can cut at up to 17.5m/min (690”/min). Whereas, 25mm (1”) thick Aluminum is typically cut at speeds of approx. 250mm/min (10”/min)

We offer software that calculates the approximate cutting speeds for a wide variety of materials.

Waterjets can cut shapes closer together due to a <1mm tool radius

Less setup and tooling time - one jet makes all cuts

Waterjets cut through the material from top to bottom, they cannot profile cut like a CNC tool.

We offer a range of delivery options ranging from:

Same Day Delivery, Next Day Delivery and International Shipping

For UK Next Day delivery, orders must be before 1pm Monday to Friday. Orders placed after 1pm on any given day may get dispatched that day but are more likely to be dispatched the following working day and therefore delivered the day after. Orders placed after 1pm Friday will be delivered on Monday.

Depending on the type of delivery, your order will be fulfilled by either UPS, TNT or  DHL.

When your order is confirmed, you will receive an email with delivery information.