Shipping & Delivery
Depending on the type of delivery, your order will be fulfilled by either UPS, TNT or DHL.
When your order is confirmed, you will receive an email with delivery information.
We offer a range of delivery options ranging from:
Same Day Delivery, Next Day Delivery and International Shipping
For UK Next Day delivery, orders must be before 2pm Monday to Friday. Orders placed after 2pm on any given day may get dispatched that day but are more likely to be dispatched the following working day and therefore delivered the day after. Orders placed after 2pm Friday will be delivered on Monday.
Once your parcel has been despatched, you will receive an order despatch email. You can view your tracking details in your order despatch email.
You can view the status of your orders made online on our Order Tracking page.
Orders that are shipped via UPS, TNT or DHL can be tracked via their own tracking apps or sites.
Our UK delivery charges are:
- Same Day Delivery - Contact our Sales team for a price
- Next Day Delivery on Standard Orders (UPS Standard) - £15.00
- AM Next Day Delivery on Standard Orders (UPS Express) - £25.00
- Next Day Delivery for High Pressure Pipe (TNT) - £20.00
Our International delivery charges are:
- International Shipping (UPS / DHL) - Contact our Sales team for a price
As a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.
The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the seven day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
Your item(s) are refunded using the payment method you used to place your order. We are not able to refund through any other payment option. We will make the refund as soon as possible, but this may take up to 3-5 working days for the payment to get to your account due to bank processes and procedures.